Frequently asked questions

Monday 10–5, Tuesday through Thursday 10–6, Friday 10–5. Closed Saturday and Sunday.

Order DTF transfers or garments online with instant pricing, request a screen printing quote from the quote page, or use the contact form for embroidery, banners and team orders. You can also call 513-697-9884.

Yes. Bring your own garments, or let us help you find what you need in our catalog. ABSOLUTELY NO GUARANTEES ON CUSTOMER SUPPLIED ITEMS.

Screen printing, DTF, banners and heat-pressed items take 7–10 business days after design approval. Embroidery takes 10–14 business days.

For screen printing, vector files (.eps, .ai, .cdr) are preferred. For DTF, a transparent PNG at 300 DPI at the final print size. We also accept JPG, SVG and PDF.

Yes. Artwork cleanup is $30 on most designs. Very complicated designs are quoted individually.

Yes. The Design Studio lets you pick a product and colour, upload artwork, add text and shapes, and add the design straight to your cart.

Resolution at your chosen print size (300 DPI is ideal), a transparent background, semi-transparent pixels and very thin lines. Red issues block the order; yellow ones are warnings.

$20 per colour for 1–5 pieces, $15 per colour for 6 or more pieces. Over 72 pieces the fee drops to $8 per screen used.

No hard minimum, but setup makes very small runs costly. Under about 12 pieces we usually recommend DTF.

Yes. Order transfers by size or by gang sheet to press yourself, or choose a garment and we press it for you.

A single 22-inch-wide transfer sheet that you fill with as many designs as will fit. It is the most cost-effective way to buy transfers.

Typically 300°F for 10–15 seconds with medium pressure, then peel (hot or cold depending on the film you chose). Instructions ship with every order.

The machine needs a .dst file. We can digitize your logo for a one-time $35 charge. Once digitized, colours can be changed but not the size.

Yes. Because of the heavier material the embroidery charge is doubled.

No minimum. One piece is fine. For holiday orders, the embroidery cutoff is December 5th.